ADSBUYUS Customer Support
Inbound Customer Support
At our company, we pride ourselves on offering excellent customer support. Our agents will be more than happy to answer any questions your customers may have about your business, product, or service. In addition, they can provide information on the benefits of using your company and any available discounts. You can also take advantage of our pre-sale, inbound sales, and order-taking capabilities by outsourcing our customer support services. We'll make sure your customers are always taken care of!
Technical and Help Desk Support
By outsourcing your customer support to us, we help you build long-term relationships with your customers. We do this by empowering them for success with your product or service in the long term. Some of the Customer Success Management services we offer are:
Outbound Customer Support
We provide outbound customer support services such as answering calls and emails, returning phone calls/emails, and providing assistance in person or over the phone. Your customer support agents will represent your company. An actual individual will interact with the client rather than a machine. Create a trusting relationship with your clients. We give the following examples of outbound customer services:
Telesales
Call Center Services
Customer Research
Lead Qualification
Technical and Help Desk Support
At ADS BUY US, we offer personalized technical support catered to your company. No matter the size of your business or what industry you're in, our team has the skills and experience to help outsource your technical support needs. Let us take the weight off your IT department by providing them with additional help and service desk coverage. Our team is qualified to offer expert product and service support for even the most complicated issues 24/7. Your IT support can be catered to your specific needs and business processes, whether that means utilizing levels (L1, L2, L3) or tiers (T1, T2, T3). We want to ensure your technology is always running smoothly, so we offer several services, including phone support, emailing live chat, or video. But our tech-savvy team doesn't stop there! If you need extra guidance learning how to use new software features, message boards and online tutorials are also available 24/7.
Holistic Customer Success
Cross-selling and Upselling
Customer Satisfaction and Retention
Promotional Campaign Support
Portfolio Growth Customer
Complaint Management
- We will work with you to help ensure an effective complaint management process that meets the following goals:
- Customer satisfaction: Our goal is to reduce customer dissatisfaction and make them so satisfied that they become lifelong customers.
- Quality assurance: When customers voice their concerns, we'll help you enhance your product or service by working with the appropriate departments to handle complaints.